Testimonials
Read what our customers are saying about us.
Customer Service
“The service they provide as a customer is second to none and their performance is extremely professional. In terms of Customer service, this is a priority for Safework Laboratories and something they pride themselves on as they always find solutions to any problems that we encounter and always provide good turnaround of the results. They cannot do enough for our business. In a very highly unionised industrial environment that our company works in the testing providers need to be quite robust and strong in ensuring employees follow process and not short cut any process they are required to follow. Safework Laboratories testing providers ensure this occurs. “
Access to a wealth of knowledge and experience
“Since appointing Safe Work Laboratories as our national provider for drug and alcohol testing, we have experienced an exceptional level of customer service. SWL deliver an efficient, customised testing program to suit our needs and support our AOD Management Program; and provide access to a wealth of knowledge and experience.”
Expert Advice
“I would like to extend my sincere appreciation for the assistance and support Safework (and in particular Tyren) has been relating to a recent sample sent for testing. Our leadership team have made numerous calls and emails to Tyren regarding this sample and he has been extremely helpful. Tyren has made himself available to take our calls, respond to our requests in incredible timeframes, and also educate us in the field of AOD. His assistance, education, patience and due diligence whilst providing an excellent service must be recognised. I would like to take this opportunity on behalf of the team to say thank you.”
Understands our needs
Understands our needs
Frontline Diagnostics just make a difficult problem so easy to manage. If I have a question they almost always have the answers or they get the answer for me. Nothing seems to be too much trouble and they go out of their way to understand our needs.
Frontline Diagnostics just make a difficult problem so easy to manage. If I have a question they almost always have the answers or they get the answer for me. Nothing seems to be too much trouble and they go out of their way to understand our needs.
Consistently better than our old provider
Consistently better than our old provider
As our business is a 24/7 operation we need reliable incident call-out and Frontline deliver consistently better than our old provider.
As our business is a 24/7 operation we need reliable incident call-out and Frontline deliver consistently better than our old provider.
Partnership
Cape PLC have been delighted with the partnership established with SWL, it is pleasing to see that the SWL team have been embraced by Cape and helped us reduce risk in the workplace often with very little notice. This relationship is not just one as a supplier but one that has helped us innovate, improve and educate our entire workforce to ensure that everyone goes home safely.
Fast Laboratory Turnaround!
“Fast laboratory turnaround allows us quick and certain follow up. SWL willingly fits in with our shift arrangements ensuring minimal disruptions to staffing. Information and guidance readily available from SWL’s friendly staff.”
Frontline was definitely the right one
We needed alcohol and Drug testing in the highlands of New Guinea. Our choice to use the team at Frontline was definitely the right one. I’d be happy to suggest them to anyone who has a challenging project and needs professionalism and a can do attitude.
Highly Recommended!
"Highly recommend Safework Laboratories. Fast, efficient and excellent communication. Give them a go, you won't be disappointed."